CIBIL Customer Care – Complete information
Looking for help with your CIBIL account? They’ve got you covered with different ways to get in touch, whether it’s to resolve an issue, ask a question, or share your feedback. You can reach out to the CIBIL Grievance or Escalation Desk anytime you need assistance.
CIBIL makes it easy to reach out in a few different ways. You can call their dedicated customer care number at 022-6140 4300, available Monday through Friday from 10 a.m. to 6 p.m. They also offer options like fax and an email address if you prefer to send in a complaint. For quick self-help, there’s the Self-Service Portal, the CIBIL Bot, and the Help Center — all designed to make it simple for you to get the support you need whenever you want.
Keeping your credit score in good shape can really help you land loans and get better interest rates. It’s also smart to check your CIBIL score regularly so you know where you stand financially.
CIBIL Customer Care Information
You can contact CIBIL Customer Care to resolve queries, report issues, or file complaints via phone, email, or fax.
Contact Details:
- CIBIL Customer Care Number: Call the helpline at (+91) 22-6140-4300 for any suggestions, problems, questions, or complaints. The helpline is available Monday to Friday, from 10:00 AM to 6:00 PM.
- CIBIL Email ID for Complaints: Many customers prefer emailing their concerns as emails can be sent anytime. You can reach out to CIBIL customer support by sending complaints or queries to [email protected].
How to File a CIBIL Complaint Online?
If you find any inaccuracies in your credit report, you have the right to file a dispute with CIBIL. The process is simple and free of charge. To start, you need to register on the myCIBIL platform, which gives you access to all CIBIL services, including your credit score.
Follow these easy steps to file your CIBIL complaint online:
- Visit the official CIBIL website.
- Register for an account on myCIBIL.
- Navigate to the Dispute Center under the Credit Reports section and click on ‘Dispute an Item’.
- Fill out the dispute form and select the specific items you want to challenge.
- Choose the dispute type and click ‘Submit’ to complete the process.
CIBIL Customer Care Online Support
Apart from calling the CIBIL customer care number, emailing, or sending a fax, you can also use the official TransUnion CIBIL website to access various online support services:
- KYC Submission: If you are unable to complete online verification, you can submit your KYC documents directly through the CIBIL website.
- Lender/Account Information: For details about the lender or the loan account linked to your credit report, you can contact CIBIL online.
- Correct Credit Report: If you notice any errors in your credit report, you can file a dispute by submitting the online dispute form.
- FAQ Section: The CIBIL website offers a Frequently Asked Questions (FAQ) section that answers most common queries. If your question remains unresolved, you can fill out the required forms and send a letter to CIBIL customer care.
CIBIL Help Portals
CIBIL offers three main helpline portals to assist customers effectively:
- CIBIL Bot: An AI-powered chatbot that answers common questions about CIBIL services.
- CIBIL Self-Service Portal: Helps you track your credit report dispatch status, find lender or loan account details, upload KYC documents, and verify the latest information on your credit report.
- CIBIL Help Centre: A resource hub for resolving important queries and providing detailed support.
Customer Care & Grievance Resolution at CIBIL
If you’re not satisfied with the response from CIBIL customer care, you can escalate your grievance through the following three levels:
- Escalation Level 1: Fill out the ‘Escalate to Level 1’ form online with a valid Service Request (SR) number. If you don’t have an SR number, submit a query form. Expect a response within 15 working days.
- Escalation Level 2: If unsatisfied with Level 1, submit the ‘Escalate to Level 2’ form online with your SR number and Level 1 Grievance ID. Response time is 10 working days.
- Escalation Level 3: For unresolved issues, file the ‘Escalate to Level 3’ form with your SR number and Level 2 Grievance ID. CIBIL will reply within 8 working days.
CIBIL Customer Care Office Address
You can send letters or visit the CIBIL corporate office to submit grievances, feedback, or suggestions. The office is open Monday to Friday, 10:00 AM to 6:00 PM.
Guidelines for Consumers Visiting the CIBIL Office
When visiting the CIBIL corporate office, you must carry valid documents to verify your identity. Below is the list of documents required for different types of visitors:
- Individual Customers: Photocopies of any government-issued ID such as Passport, Voter ID, PAN card, or Driving License.
- Government Bodies/Public Sector Units: PAN card of the government entity or authorized signatory. Alternatively, a copy of the Passport or Driving License of the authorized signatory for CIBIL Company Credit Report (CCR) requests.
- Corporate Entities (Private & Public Limited Companies): PAN card of the corporate entity (attested by Company Secretary) or the authorized signatory. Passport or Driving License of the authorized signatory is also accepted.
- Partnership Firms: PAN card of the trust or trustee requesting the CCR.
- Proprietorship Firms: PAN card of the proprietor.
- Registered Societies: PAN card of the Hindu Undivided Family (HUF) or the Karta.
- Hindu Undivided Family (HUF): PAN card of the HUF or the Karta.
- Entities Created by Statutes (except regulators): PAN card of the entity or authorized signatory. Passport or Driving License of the authorized signatory is also acceptable.
- Unincorporated Associations or Bodies of Individuals (AOP) such as Self-Help Groups (SHGs): List of authorized signatories with specimen signatures and PAN card of the authorized signatory.
- Trusts: PAN card of the Trust or Trustee submitting the CCR request. Passport or Driving License of the Trustee is also valid.
Check out our guide on How to Improve Your CIBIL Score
FAQs on CIBIL Customer Care
Q: Can I use the CIBIL chatbot anytime?
A: Yes, the CIBIL chatbot is available 24/7 to answer your queries anytime.
Q: Do I need to be a CIBIL member to file a complaint?
A: No, anyone can file a complaint with CIBIL without being a member.
Q: Is calling CIBIL customer care free?
A: Yes, you can call the toll-free number (+91) 22-6140-4300 from Monday to Friday, 10 AM to 6 PM, free of charge.
Q: Can I report errors if my credit report has wrong entries?
A: Yes, you can file a dispute to correct any inaccuracies in your credit report.
Q: How long does CIBIL take to resolve disputes or issues?
A: Typically, CIBIL resolves disputes within 30 days, depending on the lender’s response time.
Q: What are CIBIL customer care working hours?
A: Customer care is available Monday to Friday, 10 AM to 6 PM. Walk-in office visits are also accepted during these hours.
Q: What documents should I keep ready before contacting CIBIL?
A: Carry original and photocopies of valid ID proofs such as PAN card, Passport, Driving License, or Voter ID.
Q: In which languages can I get my CIBIL report?
A: Reports are available in English, Hindi, Tamil, Malayalam, Kannada, and Telugu.
Q: How can I contact CIBIL customer care?
A:
- Phone: 022-6140-4300 (Mon–Fri, 10 AM–6 PM)
- Email: [email protected]
- Office Address:
TransUnion CIBIL Limited
One World Center, 19th Floor, Tower 2A,
Senapati Bapat Marg, Elphinstone Road, Mumbai – 400 013
Q: What if my CIBIL report contains mistakes?
A: Regularly check your credit report online. If you spot errors, file a dispute immediately to prevent a negative impact on your credit score.
Vikas Saini: Published on 29/05/2025 01:41:21 PM
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